Refund policy

Return & Refund Policy

Last Updated: July 18, 2026

At DecorMyWall, customer satisfaction is our priority. We strive to deliver premium-quality wall art in perfect condition. If you experience any issues with your order, we're here to help. Please read this Return & Refund Policy carefully before placing an order.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be in its original condition, unused, and in its original packaging.

  • The product must not be damaged due to misuse, improper handling, or negligence.

  • You must provide a valid order confirmation or proof of purchase.

  • A complete unboxing video is mandatory for any claim involving a damaged, defective, missing, or incorrect product. The video must start before opening the package and continue without any cuts or edits.

Important: Claims for damaged, defective, or incorrect products cannot be processed without a valid unboxing video.

How to Start a Return

To request a return, please contact us within 7 days of receiving your order.

Email: help.decormywall@gmail.com

WhatsApp: +91 7838479169

Please include:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Reason for Return

  • Product Images (if applicable)

  • Complete Unboxing Video

  • Proof of Purchase

If your return request is approved, our support team will provide detailed return instructions.

Return Address:

M.S. Supplier

House No. 1727,

Santosh Nagar,

Faridabad Bypass,

Near IP Colony,

Sector 33,

Faridabad,

Haryana – 121003,

India

Please do not send any products back without receiving return approval from our support team. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • An incomplete order

Please contact us immediately through WhatsApp or email with:

  • Complete unboxing video

  • Product photographs

  • Order number

Our team will verify your request and provide the appropriate resolution as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Products reported after the 7-day return period.

  • Products without the required unboxing video.

  • Products damaged due to customer misuse or improper handling.

  • Customized or personalized products (if applicable).

  • Clearance, sale, or promotional items unless received damaged or incorrect.

  • Gift cards (if offered in the future).

If you are unsure whether your product qualifies for a return, please contact our support team before sending it back.

Exchanges

We currently do not offer product exchanges.

If you receive a damaged, defective, or incorrect product, we will review your request and provide an appropriate solution after verification.

Order Cancellation

Orders may be cancelled within 2 hours of placing the order.

To request cancellation, contact us through:

Email: help.decormywall@gmail.com

WhatsApp: +91 7838479169

Once an order has been processed or shipped, it cannot be cancelled.

Return Shipping

If the return is approved because of:

  • Manufacturing defects

  • Transit damage

  • Wrong product delivered

  • Incorrect item shipped by us

DecorMyWall will bear the return shipping charges.

If the return request is due to any reason not caused by DecorMyWall, the return request may not be accepted.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed to the original payment method used during checkout.

  • Refunds are generally completed within 15 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer, UPI, or another mutually agreed payment method after successful verification.

If you have not received your refund within 15 business days after approval, please contact us.

Cash on Delivery (COD)

Cash on Delivery (COD) is available across eligible locations in India.

To confirm COD orders, customers are required to pay 10% of the order value in advance. This advance amount helps us reduce fraudulent and unconfirmed orders.

Contact Us

If you have any questions regarding returns, refunds, cancellations, or damaged products, please contact us:

DecorMyWall

Business Name: M.S. Supplier

Business Address:

House No. 1727,

Santosh Nagar,

Faridabad Bypass,

Near IP Colony,

Sector 33,

Faridabad,

Faridabad,

Haryana – 121003,

India

Email: help.decormywall@gmail.com

Phone & WhatsApp: +91 7838479169

Support Hours: 9:00 AM – 9:00 PM (Monday to Sunday)

We are committed to providing the best possible shopping experience and resolving all genuine customer concerns promptly.